TJR Plumbing and Tiling Solutions

Our General Terms and Advice

Thomas Robinson - Trading as TJR Plumbing and tiling solutions

23 Coach Road, Baildon, Shipley, BD17 5JE

Contact 07971599511

email; tjr@plumbershipley.co.uk

Payments

Deposits are due on the first day of works. All progress payments shall be due on time on the date stated on the quotation form. Final payment shall be upon substantial completion and submittal of the final invoice.

Discounts

Discounts only apply to large fixed priced work and does not apply to emergency call outs.

Warranties and limitation on liability:

Contractor grants the customer a one year warranty on workmanship. In the event of a claim of defective workmanship, Please notify us at your earliest possible convenience and we can arrange to come and fix any problems you may have. Should fire, casualty, vandalism, storm(s) resulting in whole, or partial destruction of the building should occur during the work due it shall not be deemed the fault of the contractor, customer shall look solely to the homeowners insurance for recourse for any damage, and contractor shall not be liable. Contractor is not a dealer in materials, and does not warrant materials supplied or installed unless they come with a manufacturers warranty. Warranty is supplied by Tom Robinson t/a TJR Plumbing and tiling and are not insurance backed.

Tenants / Landlords:

Tenants should be aware that if you accept us to take on works, do not under any circumstance assume that your landlord will be paying for the work carried out. Always get permission from your landlord before calling out a tradesperson. If the invoice is not paid or the landlord refuses to pay the invoice the invoice will revert back to the tenant. In many cases especially with emergency call outs we will ask for money as soon as the job is complete.

Alterations:

Any extra work which is requested of or required due to the condition of the building may increase or decrease the price, provided for more or less time to complete work, for more or less materials or labour and other. In any case the customer will be notified of the alterations and agreement made in writing.

Customers covenant non-interference:

Customer shall not attempt to direct workers on the site, exclude them from the site, demand work from them, remove the permit from the site, or interfere in any way with the contractors work.

Contractors required insurance:

Contractor shall carry public liability insuranceof £2milliuon to cover the use of heat, plumbing and tiling works

Excess Materials:

In order to insure there are enough materials to do the work(s), contractor may order more materials than may be necessary to complete said work(s). Any access materials will not result in a change of the agreed upon contract price. All materials remaining after completion of the work shall belong to TJR Plumbing and Tiling Solutions.

Act of God and delays:

In the event the completion of work is prevented or delayed due to damage or destruction of the building, fire, accident, vandalism, earth movement, hurricane, tornado, windstorm, theft, labour strikes, warfare, material shortage, delay of any council in issuing any required permit or certificate, or in performing inspections, litigation, or any act of God, then the completion of work shall be delayed until a later date.

Effective date of agreement:

An agreement becomes effective when both parties have agreed and applicable terms such as insurance company approval and/or deposits are met.

Cancellation policy:

The customer may have a cooling-off period of at least 14 (fourteen) calendar days from the day the notice is sent, in which the customer can choose to cancel the contract and have any deposits returned.

Complaints

We are members of Which? Trusted Traders who provide an alternative dispute resolution service via Ombudsman Services, but in the first instance you must contact us (TJR Plumbing and Tiling) about any problems you may have thus giving us a chance to rectify the issue.Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders on 0117 981 2929.